Duty Manager Holiday Inn Express Ahmedabad at IHG Career

, gujarat, India -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

0.0

Posted On

09 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staff Management, Performance Goal Setting, Mentoring, Coaching, Training, Compliance, Safety Regulations, Guest Service, Guest Relations, Complaint Resolution, Budget Preparation, Labor Cost Control, Rate Strategy, Inventory Management, Night Audit, Upselling

Industry

Hospitality

Description

Your day to day People • In Absence of Front Office Manager, manage day to day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance • Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties • Ensure your team are properly trained on systems, security, service and quality standards Guest Experience • Ensure your front office team delivers a great service, professional attention and personal recognition • Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction • Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies Financial • Help prepare annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management • Oversee night audit function and preparation of daily financial reports • Develop plans to increase occupancy and ADR through walk ins and upselling at the front desk The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, business centre, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location Responsible Business Responsible Business • •Check billing instructions and guest credit for compliance with hotel credit policy and ensure all Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner transactions are handled in a secure manner • •Train team members on PBX procedures and serve as a central communications point during Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel emergency personnel •Perform other duties as assigned. May also serve as manager on duty Perform other duties as assigned. May also serve as manager on duty Accountability This job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort job is the top Front Office job and may report to a Director of Rooms at a large luxury or resort hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. hotel. Typically supervises front desk agents, and porter/shuttle services, reservations, PBX, etc. May overseeMay overseea teama team What we need from you •Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, plus 3 years of Front Office/Guest Service experience including Business •Must speak fluent English •Other languages preferred

Responsibilities

This role involves managing all daily front office operations, including staffing, performance management, and ensuring high standards of guest service delivery in the absence of the Front Office Manager. Key duties also include overseeing financial reporting, controlling labor costs, and developing strategies to increase occupancy and Average Daily Rate (ADR).