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Duty Manager - Holiday Inn Express Bengaluru Whitefield at IHG Career
Bengaluru, karnataka, India -
Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Operations management, Guest experience, Team supervision, Leadership, Decision-making, Communication, Problem-solving, Conflict resolution, Hotel PMS, Crisis management, Brand standards compliance, Financial control, Cash handling, Reporting, Safety procedures

Industry

Hospitality

Description
KEY RESPONSIBILITIES: 1. OPERATIONS MANAGEMENT * Supervise day-to-day hotel operations during assigned shifts * Ensure all departments (Front Office, Housekeeping, Engineering, F&B) are functioning efficiently * Monitor occupancy, arrivals, departures, and VIP movements 2. GUEST EXPERIENCE * Handle guest complaints, escalations, and special requests professionally * Ensure high levels of guest satisfaction and service delivery * Personally attend VIP guests and ensure personalized service 3. TEAM SUPERVISION * Lead, guide, and support front office and operational staff * Conduct shift briefings and allocate duties * Ensure team adherence to grooming and service standards 4. BRAND STANDARDS & COMPLIANCE * Ensure adherence to IHG / Holiday Inn Express SOPs and brand standards * Maintain cleanliness, safety, and security standards across the property * Ensure compliance with audit and legal requirements 5. FINANCIAL & ADMINISTRATIVE CONTROL * Monitor daily revenue, room status, and operational costs * Handle cash control, billing issues, and approvals * Prepare reports such as shift reports, incident reports, and occupancy updates 6. EMERGENCY HANDLING * Act as the point of contact during emergencies (fire, medical, security issues) * Ensure proper implementation of safety procedures and crisis management KEY SKILLS & COMPETENCIES: * Strong leadership and decision-making skills * Excellent communication and problem-solving abilities * Guest-focused mindset * Ability to work under pressure and handle escalations * Good knowledge of hotel PMS and operations QUALIFICATIONS: * Graduate / Diploma in Hotel Management * 3–6 years of experience in hotel operations (Front Office preferred) * Prior supervisory experience is an advantage
Responsibilities
The Duty Manager oversees daily hotel operations, ensuring all departments function efficiently while maintaining brand standards. They are responsible for managing guest experiences, handling escalations, and supervising operational staff during assigned shifts.