Duty Manager - Holiday Inn Express Singapore Serangoon
Hotel Brand: Holiday Inn Express
Location: Singapore, Singapore
Hotel: Singapore Serangoon (SINSG), 270 Jalan Besar, 209019
Job number: 151109

GUEST EXPERIENCE:

• Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
• Carry out the special needs and requests of guests and repeat visitors.
• Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.
• Demonstrate BrandHearted behaviors by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback and build relationships.
• Responsible for IHG One Rewards enrolment and recognition.
• Ensure the ‘one team approach’ by assisting in all Reception tasks when required.
• Assist GSA’s in all Reception tasks.
• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service Level Standards.
• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

Please refer the Job description for details