Duty Manager - Ibis Styles Sydney Central at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Opera/Opera Cloud, Microsoft Outlook, Microsoft Office, Problem Solving, Communication, Flexibility, Supervision, Mentoring, Complaint Resolution, Check-in/Check-out Processing, Emergency Response Coordination, Responsible Service of Alcohol, CPR, First Aid

Industry

Hospitality

Description

Company Description At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe. Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued. Job Description Located on the doorstep of Surry Hills & Oxford Street with 413 rooms, Ibis Styles Sydney Central is the perfect destination for guests to experience all that Sydney has to offer! If you are a Duty Manager or experienced Front Office Supervisor looking for a change of pace or your next step, this is the role for you. What will you be doing? Assist and oversee the day-to-day operations of the Front Office team Supervise and mentor team members with true leadership ability that motivates the entire team. Ensure the smooth and efficient running of the Hotel's operation in absence of senior management with a high level of customer service provided at all times. Actively resolve complaints and challenges presented by guests to reach a win-win situation. Process and assist with check-in and check-out of guests Respond to and coordinate emergency situations. Qualifications Your skills and experience include: Relevant experience in the hotel industry. Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office Guest obsessed focus with the ability to flex in a fast paced and ever changing environment Ability to navigate through change and provide quick thinking solutions should problems arise Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments Clear and confident communication skills – both written and verbal Available to work flexibly on a rotating roster including morning, evening and overnight shifts Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate Additional Information What’s In It for You Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers. Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy. Continuous learning and investment into your capability Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed! Our Commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Duty Manager will assist and oversee the daily operations of the Front Office team, providing true leadership to supervise and mentor staff members. This role ensures the smooth running of the hotel in senior management's absence while maintaining high customer service standards and actively resolving guest challenges.