Duty Manager at IHG Career

Fortitude Valley, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

16 Sep, 26

Salary

0.0

Posted On

18 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Guest Service Delivery, Problem Resolution, OPERA PMS, Crisis Management, Team Leadership, Negotiation, Communication, Resource Management, First Aid, CPR, RSA Certification

Industry

Hospitality

Description

Your Front Row to Fortitude The Alva Hotel is Brisbane's luminous beacon rising above Fortitude Valley, moments from James Street's boutiques, Howard Smith Wharves' riverside dining, and the city's most compelling galleries, bars and live music. We're not a retreat from the city. We're an immersion in it. As part of IHG's Vignette Collection — a portfolio of independently minded, design-led hotels within the world's largest hospitality group — The Alva blends the creative freedom of a boutique property with the strength and global reach of IHG One Rewards and a network of 7,000+ hotels worldwide. We're looking for a Duty Manager who brings the same quiet confidence we ask of our brand: composed under pressure, warm without trying too hard, and genuinely invested in turning a stay into a memory. The Role As Duty Manager, you're the steady hand on shift — leading front office operations, setting the tone for elevated service delivery, and making sure every guest who walks through our doors feels the difference between a hotel and this hotel. You'll lead a team that mirrors our own values: people who show up, solve problems, and bring positivity to every interaction. You'll work closely with the Operations Manager to balance resourcing and efficiency with the one thing we never compromise on — service that feels personal, considered, and effortless. What You'll Bring * Previous hotel experience, with a minimum of 2 years in a Front Office supervisory or managerial role * Strong communication, negotiation and problem-resolution skills — the ability to read a room and respond with judgement, not just process * Confidence with hotel systems, including OPERA * Availability across a rotating 7-day roster, including early mornings, nights, weekends and public holidays * A collaborative approach to handovers and cross-department support * Composure in a crisis — you're comfortable stepping up as the hotel's first responder in an emergency * Current First Aid/CPR certification * Responsible Service of Alcohol (RSA) Certificate * Open Manual driver's licence, without restriction * Unlimited work rights in Australia Our Culture * Deliver excellence through service * Embrace a growth mindset * Communicate honestly and transparently * Consider people, community and planet * Have each other's backs and respect differences * Show up and bring positivity * Take accountability and own our mistakes * Bring an entrepreneurial mindset — we're here to push past old-school hospitality norms Why The Alva * A genuinely distinctive hotel environment — design-led, culturally connected, and a little different to the norm * The Global IHG Employee Room Benefit, One Pass, and Friends & Family Program * Retail discounts platform * Sales incentives and recognition schemes * Enhanced IHG Parental Leave and Birthday Leave * Career development, mentoring and community support opportunities * Team events and a vibrant, energised working culture Don't tick every box but know you'd thrive here? Apply anyway — we'd rather meet you and find out.

Responsibilities

Lead front office operations and set the tone for elevated service delivery to ensure a personalized guest experience. Manage a team of staff while collaborating with the Operations Manager to balance efficiency and high service standards.