Duty Manager at IHG Career

Hobart, Tasmania, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Front Office Operations, Team Leadership, Recruitment, Onboarding, Training, Succession Planning, Communication, Interpersonal Skills, Teamwork, Opera Cloud, PMS Experience, First Aid, CPR, RSA Certification, Budget Monitoring

Industry

Hospitality

Description

Located in the heart of Tasmania’s capital, Crowne Plaza Hobart offers contemporary spaces designed for guests to connect and recharge, with 241 modern rooms featuring views across the harbour, kunanyi/Mount Wellington or the city. Just moments from Salamanca Place, Constitution Dock, and Hobart’s premier cultural and shopping districts, the hotel blends comfort and convenience for both business and leisure travellers. Guests enjoy elevated experiences in our Club Lounge, and state-of-the-art meeting and ballroom spaces. With locally inspired dining at core restaurant and bar and relaxed shared plates at THE DECK, we showcase the best of Tasmania. At Crowne Plaza Hobart, we deliver an authentic Tasmanian experience grounded in warm, genuine True Hospitality. What is the job? As Duty Manager (Full Time), you will be a key leader within our Front Office, ensuring every guest feels welcomed, recognised, and cared for throughout their stay. You’ll oversee daily Front Office operations – including reception, concierge, reservations, business centre support and porter services – while maintaining strong collaboration across hotel departments. This role is perfect for an emerging leader ready to take the next step in their hotel operations career. Your day to day Be a visible and proactive presence across the hotel, ensuring smooth daily operations and a guest‑first service approach. Support the Front Office Manager with operating procedures, service standards, and driving a positive team culture. Coach and guide Front Office colleagues, building a knowledgeable and empowered team. Lead and support recruitment, onboarding, training, and succession planning. Act as a key point of contact for guests and colleagues, resolving concerns promptly and delivering True Hospitality for Good. Coordinate communication and workflow between Front Office, Housekeeping, Maintenance, and Food & Beverage. Conduct floor walks and inspections, monitor guest satisfaction, and uphold operational standards at all times. Respond to guest feedback with professionalism, empathy, and ownership. Support Night Audit and oversee billing accuracy, credit compliance, cashiering duties, and secure transaction handling. Monitor labour costs and departmental budgets to support operational efficiency. Champion IHG One Rewards and loyalty initiatives, supporting guest engagement, satisfaction, and revenue growth. What we need from you Tertiary qualification in Hospitality, Hotel Management or similar (preferred). Minimum 2 years of high‑quality customer service experience. Demonstrated team leadership or supervisory experience. Strong understanding of front office operations, guest service delivery and hotel systems. (Opera Cloud or similar PMS experience desirable). Excellent communication and interpersonal skills. Strong teamwork capability and a drive for personal development. Valid Tasmanian Driver’s Licence (or transferrable interstate/overseas). Automatic-only is acceptable, manual preferred. Current First Aid Certificate with CPR. RSA – valid in Tasmania. Full Australian working rights and flexibility across overnight, weekends, and public holidays as required. Be already based in Hobart or in the process of relocating. What you can expect from us We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey: Free staff meal on shift. Discounted food and beverage in core Restaurant and The Deck. Full uniform provided, laundered in-house. Paid birthday leave in addition to your annual leave. Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage! Popular hotel perks and discounts on the retail platform. Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills. You have the opportunity to fast track your career with a growing global company. Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 400 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted partner thanks to our expertise in connecting both domestic and global groups. Our branded service style 'Dare to Connect' supports colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions with guests. In our hotels you’ll find a team who are people-first, professional and inclusive and feel part of our global community. If you are inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza

Responsibilities

The Duty Manager will be a key leader in the Front Office, ensuring guests feel welcomed and cared for while overseeing daily operations including reception, concierge, reservations, and porter services. This role involves coaching the team, resolving guest concerns promptly, coordinating interdepartmental workflow, and supporting financial accuracy and loyalty program championing.