Duty Manager at IHG Career

Queenstown, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

06 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Team Leadership, Crisis Management, Staff Rostering, Conflict Resolution, Reservation Management, Training and Coaching, Recruitment, Alcohol Sale Monitoring, Customer Service

Industry

Hospitality

Description

Crowne Plaza Queenstown is located on the shores of Lake Wakatipu in the heart of New Zealand's South Island. Our 4.5 star hotel is looking for a Duty Managers to join our friendly and professional team. Your day-to-day The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Duty Manager, you’ll create a warm atmosphere that makes our guests feel at home in any location. By providing guests with information on our hotel along with local information or arranging transportation, you'll ensure that guests have a seamless experience in Queenstown! Complete welcoming and accurate check-in/check-out experiences Monitor the sale & supply of alcohol You will ensure that guest requests/complaints are dealt with in a timely manner by coordinating with other departments to handle these tasks/complaints e.g. hotel maintenance issues, pass-on requests for Food & Beverage, or Housekeeping amenities. You'll work to improve hotel service based on guest reviews and take pride in your workplace. Provide excellent leadership to your team members, including training, rostering, coaching, and recruitment as required under the guidance of the Front Office Manager. Oversee, make and manage hotel bookings and reservations Ability to Manage Crisis situations such as Earthquakes, Fires, Bombs & Viral Outbreaks Be educated on our IHG One Rewards program and strive for loyalty metrics Motivate team members and empower them to handle guest issues What you'll need Able to work 40 hours per week on a rotating roster - morning, afternoon, evening and the occasional night shift are all part of the role (including public holidays and weekends) LCQ & Managers Certificate will be held in high regard, however training can be provided What we offer Well...where do we start?! An opportunity to kick-start your career adventure with a company that can take you around the world! 3 Free meals a day! Paid Birthday Leave Proactive Wellness Leave Access to our EAP Service PerkBox Discount Platform for leading retailers IHG Room Discounts at over 6,000 hotels worldwide! Uniform provided Do you see yourself as a Duty Manager? When you're a part of IHG, you're more than your job title. And that's what we love – the individual talents, interests and dreams that make you who you are. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

Responsibilities

The Duty Manager is responsible for ensuring a seamless guest experience through efficient check-in/out processes and timely resolution of complaints. They provide leadership to the front office team and oversee hotel operations, including reservations and crisis management.