Duty Manager at IHG Career

Kuwait City, Al Asimah, Kuwait -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Satisfaction, Operations Management, Decision-Making, Problem-Solving, Conflict Resolution, Coordination, Service Standards Monitoring, Emergency Handling, Shift Reporting, Compliance, Guest Engagement, Discretion

Industry

Hospitality

Description

Duty Manager – European Are you a confident hospitality professional with strong leadership skills and a passion for guest satisfaction? We are looking for a Duty Manager – European who will act as the hotel’s ambassador on shift, ensuring smooth operations, exceptional guest experiences, and effective coordination across departments. A little taste of your day-to-day: Every day is different, but you’ll mostly be: * Acting as the senior manager on duty, overseeing overall hotel operations during assigned shifts. * Ensuring exceptional guest experience by proactively handling guest feedback, concerns, and service recovery. * Managing VIP arrivals, special guests, and high-profile accounts with professionalism and discretion. * Coordinating closely with Front Office, Housekeeping, F&B, Engineering, and Security teams. * Monitoring service standards, cleanliness, and operational efficiency across all departments. * Handling emergency situations, incidents, and complaints in line with hotel procedures. * Supporting Front Office operations during peak times when required. * Preparing shift reports and communicating key operational updates to senior management. * Ensuring compliance with brand standards, hotel SOPs, and safety regulations. What we need from you: * European nationality is required for this role. * Proven experience as a Duty Manager, Assistant Front Office Manager, or Front Office Manager, preferably in a 4- or 5-star hotel. * Strong leadership, decision-making, and problem-solving skills. * Excellent guest engagement and conflict-resolution abilities. * Fluent in English; additional European languages will be a strong advantage. * High standards of grooming, professionalism, and communication. * Ability to remain calm and decisive in a fast-paced, operational environment. * Flexibility to work shifts, including nights, weekends, and public holidays. * Hospitality qualifications will be an advantage. At IHG®, we believe leadership is demonstrated through presence, empathy, and action. Join our Front Office leadership team and help deliver True Hospitality by ensuring every guest experience runs seamlessly—day and night.

Responsibilities

The Duty Manager acts as the senior manager on duty, overseeing all hotel operations during assigned shifts, ensuring smooth functioning and exceptional guest experiences. This involves proactively handling guest concerns, coordinating across departments like Front Office and Housekeeping, and managing incidents according to hotel procedures.