Duty Manager | InterContinental Sydney Coogee Beach at IHG Career

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Management, Guest Experience, Team Leadership, Conflict Resolution, Staff Training, Operational Oversight, VIP Guest Relations, Compliance Management, Performance Coaching, Hospitality Standards

Industry

Hospitality

Description

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Perfectly positioned on Sydney’s iconic beachfront, InterContinental Sydney Coogee Beach offers 198 elegantly designed rooms and suites, many with uninterrupted Pacific Ocean views, alongside an ocean-facing infinity pool, luxury cabanas, and a vibrant leisure deck. Guests can look forward to an elevated arrival experience, immersive coastal dining celebrating seasonal local produce, and a redefined wellness sanctuary. With state-of-the-art event spaces including a Grand Ballroom, the hotel blends soulful escapes and meaningful connection with refined coastal elegance — setting a new benchmark for beachfront hospitality in Australia. About the Role As Duty Manager you will lead and oversee all aspects of Front Office whilst on duty, including (but not limited to) Reception, Concierge/Porter services to deliver a luxury guest experience that brings the brand to life. A little taste of your day-to-day * Lead and develop the Front Office team, ensuring training, tools, and support are in place to deliver exceptional guest service and satisfaction. * Ensure a seamless Front and Back of House experience, with prompt, professional service and personal recognition for all guests, including VIPs and IHG One Rewards members. * Oversee day-to-day Front Office and Concierge operations, ensuring standards, policies, and procedures are upheld. * Respond to guest feedback and complaints, taking swift action to resolve issues and drive continuous improvement. * Conduct regular inspections of public areas, lobby, and front office to maintain presentation and service standards. * Foster a positive team culture through coaching, performance feedback, and collaboration with other departments. * Support the implementation of brand standards, InterContinental service behaviours, and True Hospitality skills. * Ensure compliance with health, safety, and local regulations, including training, risk assessments, and corrective actions. * Champion IHG One Rewards and ensure VIP and regular guests, as well as IHG Rewards Club guests have received all their benefits.  * Support departmental goals, projects, and performance metrics in collaboration with the Front Office Manager What we need from you * Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration and four years’ guest service/hotel experience with two years in a management capacity, or an equivalent combination of education and experience  * Unrestricted working rights in Australia (PR/Citizen)– kindly note that visa sponsorship is not available for this position. * Licensing and certifications: Valid Australian Driver’s Licence; Current First Aid and CPR certification; Responsible Service of Alcohol (RSA) certification * Flexible availability – Willingness to work across a rotating roster, including evenings, weekends, and public holidays, as required by the nature of the hospitality industry. * Physical capability – Comfortable being on your feet for extended periods and able to safely lift, push, and pull items up to 23 kg, with appropriate equipment provided. What you can expect from us We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including laundry for business attire, impressive room discounts, competitive products & services discounts program and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ [http://careers.ihg.com/] to find out more about us. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Responsibilities

Lead and oversee all Front Office operations, including Reception and Concierge services, to ensure a luxury guest experience. Manage team development, resolve guest complaints, and maintain brand service standards and safety compliance.