As a Duty Manager Intern at the Courtyard Amsterdam Arena Atlas you will be a member of a great team where everyone is just as important as the other.
We are looking for a person who wants to be apart of developing our hotel.
As a Duty Manager Intern you report to the Operations Manager and Hotel Manager.

• You are a real ambassador for the hotel and you support various departments during busy moments;
• You work proactively and try to handle various matters as well as possible.
• Among other things, you will be dealing with complaint handling or solving various problems.
• Especially where guest satisfaction is of paramount importance;
• Quality control of the rooms and suites;
• Recognizing VIP guests on a daily basis and alerting the rest of the team;
• Responding to online guest feedback;
• Analyse guest feedback, determine points for improvement and implement accordingly;
• Supervising the general well-being of the hotel, hotel guests and employees;
• Guaranteeing safety through security rounds through the hotel;
• Supporting the Operations Manager and Hotel Manager in their daily activities;
• Representing the management team in their absence;
• Organize and attend Management Meetings.