ADDITIONAL INFORMATION

Job Number25146574
Job CategoryRooms & Guest Services Operations
LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
ScheduleFull Time
Located Remotely?N
Position Type Management

REQUIREMENTS

• Previous experience in Front Desk/Front Office role, ideally within a supervisory or DM position, within a luxury hotel
• Knowledge of procedures and policies for check-in/check-out, pre-arrival planning, property based systems (Opera) and room inventory management
• Attention to detail and excellent oral & written communication skills
• Ability to work on weekends/public holidays based on operational/business requirements
• Basic computer schools (email, Microsoft office suite, etc)

• Performing day-to-day duties with passion and charisma whilst demonstrating outstanding communication skills
• Driving W’s Whatever Whenever Culture and Bonvoy Loyalty program
• Assists the Welcome and Whatever Whenever Managers with all aspects of Rooms Division operations including business decisions and following W brand guidelines
• Responsible for the smooth and efficient operations of all areas of the Hotel, in the absence of Senior Leadership Team.
• Ensures Welcome Desk, Whatever Whenever, Wheels and Concierge maintains high standards of service that maximizes guests satisfaction
• Extensive knowledge of guest services procedures, financial procedures, and payment processes
• Establishes challenging, realistic and obtainable goals to guide operation and performance
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.