Duty Manager at Millennium Copthorne Hotels Plc

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

29 Jul, 26

Salary

32000.0

Posted On

30 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multitasking, Opera, Health and safety, Communication, Guest service, Leadership, Team management, Conflict resolution, Operational management, Attention to detail, Up-selling, Reporting, Billing, Reservations, Security, Compliance

Industry

Hospitality

Description

The Chelsea Harbour Hotel is looking for a dynamic and energetic Duty Manager, who Responsible for the overall operation of the front office and assuming responsibility for the hotel, with a passion for creating memorable moments, attention to detail, and personalised guest service. Duty Manager will be responsible for: Oversee front office and duty management operations, ensuring smooth shift handovers and full responsibility for the hotel when on duty Lead, train, coach, and supervise the front office team, ensuring high standards of service and compliance with policies Manage guest experience end‑to‑end, handling enquiries, complaints, VIPs, groups, and special occasions to drive satisfaction and loyalty Ensure operational accuracy across reservations, billing, audits, reports, safety, security, and legal requirements Maximise occupancy, revenue, and profitability through effective communication, up‑selling, promotions, and collaboration with all departments As Duty Manager, the essential skills required: Ability to multitask Capacity to proactively manage the operation Knowledge of Opera, H&S, large hotel operations Skill in communication, guest service and leadership Leadership qualities Strong communicator Personable Flexible Calm under pressure Approachable Focused We offer a benefits package including: Social Events, Wellbeing and Team Activities Training and development Cash Health Plan cover option available Pension Salary Sacrifice Scheme Career development and salary reviews Interest free Season Ticket Loan Scheme 1 Volunteer Days per year (fully paid and in addition to your annual leave) Complimentary meals prepared for you by our chefs Length of Service related holiday scheme My Millennium discount perks Discount on Accommodation worldwide and 50% Food and Beverage Outlets Life Assurance Recommend a Friend Scheme Key Information Salary: £32000 pa + incentives Address: SW10 0XG Working Pattern: 2 days on / 2 days off, 12‑hour shifts (includes 1 hour unpaid break) About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry #CHHCaterer

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Responsibilities

The Duty Manager oversees front office operations and assumes full responsibility for the hotel during their shift. They are responsible for leading the team, managing the guest experience, and ensuring operational accuracy across all departments.