JOB OVERVIEW

We are seeking a dedicated and experienced Duty Manager to oversee daily operations within our busy theatre. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest services. As a Duty Manager, you will be responsible for ensuring that all aspects of the theatre run smoothly, providing support to staff, and maintaining high standards of hospitality.

REQUIREMENTS

• Proven experience in a supervisory role within the industry, preferably in theatre setting.
• Strong leadership skills with the ability to inspire and guide a diverse team.
• Excellent guest service skills with a focus on creating memorable experiences.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Strong organisational skills with attention to detail in all aspects of operations.
  If you are passionate about theatre and possess the necessary skills to excel as a Duty Manager, we encourage you to apply for this exciting opportunity.
  Job Types: Zero hours contract, Volunteer
  Pay: £13.21 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Education:

• A-Level or equivalent (preferred)

Work Location: In person
Reference ID: Duty Manage

• Supervise daily operations and ensure compliance with company policies and procedures.
• Lead and motivate team members to deliver outstanding guest experiences.
• Address customer inquiries, concerns, and complaints in a professional manner.
• Coordinate with various departments to ensure seamless customer service.
• Conduct regular inspections of the property to maintain high standards of cleanliness and safety.
• Assist in training new staff members on operational procedures and guest service standards.
• Maintain accurate records of incidents, guest feedback, and operational issues for reporting purposes.