Duty Manager

at  Monread Fare

We are currently recruiting for a Duty Manager in Monread Fare.
Monread Fare prides itself on creating an excellent customer experience with its positive team and working environment.
As a Duty Manager you must be confident, self-motivated, reliable and a good team player. We would expect you to lead by example and be able to deliver excellent customer service and be able to be part of creating a welcoming atmosphere to all of our customers.
Reports to: Site Operations Manager and Spar Manager.

KEY RESPONSIBILITIES & DUTIES:

• To be aware of the level of business expected on the site and enable delivery of exceptional guest services. Guests are to be greeted in a warm and courteous fashion at all times and you will be responsible to ensure that queries are addressed in a friendly and efficient manner.
• To supervise, manage and assist in the daily operation of Spar Department areas ensuring they are adequately staffed and supervised, implementing and maintaining the highest standard operation procedures for all service areas.
• Ensure that appropriate service systems related to contractors site visits are in use, service logs, granting permission for site access and paperwork completion.
• To liaise with Departmental Manager/Site Management regarding all operational issues.
• To ensure a high level of hygiene is implemented throughout the Site at all times, with a strict cleaning schedule in operation and regular monitoring/recording of the same.
• To ensure all equipment on the Site is up to required standard and not abused, by supervising and reacting to issues as they arise.
• To supervise all staff rostered to work and ensure that they are present in full clean & tidy uniform as per Company standards.
• To record staff lateness/sickness as per company procedure, report lateness/sickness to the relevant department manager.
• Ensure all departments are operating according to the official opening hours and act on issues related to opening and closing a department to facilitate smooth operations.
• Dependent on business levels within the site, you will be required to assist with duties as directed by Management. These duties may include assistance in operations in all areas of the site.

OTHER RESPONSIBILITIES:

• To supervise, manage and assist in the daily operation of all service areas ensuring they are adequately staffed and supervised, implementing and maintaining the highest standard operation procedures for all service areas.
• To be involved in stock takes which are carried out/ to carry out stock takes.
• To ensure implementation of cleaning procedures across the non-departmental areas.
• To ensure a high standard of personal hygiene. To be fully aware of all Company policies and duties involved in each non department area.