Duty Manager at My NRMA

Cairns Regional, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Sales Performance, Conflict Resolution, Attention To Detail, Communication, Team Support, Operational Procedures, Fleet Planning, Problem Solving, Flexibility, Coaching, Upselling, Safety Protocols, Work Ethic, Vehicle Detailing

Industry

Travel Arrangements

Description

Company Description At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience. Job Description SIXT Australia is on the lookout for a Full Time Duty Manager to join the team in Cairns Airport. As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. Your role at SIXT Your key responsibilities will include: Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations. Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards. Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics. Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery. Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management. Your skills matter As a Duty Manager, you will: Have a demonstrated ability to lead a high performing team in a fast-paced environment Have exceptional customer service skills and/or experience Be an enthusiastic and driven individual who strives to exceed targets Have excellent verbal and written communication and conflict resolution skills Have strong attention to detail with a good work ethic Have experience in vehicle detailing or cleaning (preferred but not essential) Be flexible to work on a rotating shift roster including weekends and public holidays Please note, to be successful in the role, candidates will need to have a a current unrestricted or provisional drivers license. Successful candidates will be required to complete a National Police Check. What we offer At SIXT we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you! Competitive salary package including motor vehicle, phone and laptop + generous incentives Uniform and staff car parking provided Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more Discounts on a range of NRMA personal insurance products including car, home & travel Grow, progress or relocate your career and move around the NRMA Group or different locations with us. All successful applicants will be required to complete a National Criminal History Check. We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Apply now or visit our careers site to find out more. Join Team Orange today! Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.

Responsibilities

As a Duty Manager, you will provide day-to-day operational support for the frontline team and ensure high customer satisfaction. You will lead and support teams to deliver exceptional customer experiences and oversee fleet planning and vehicle availability.