Duty Manager - Novotel Sydney City Centre at Accor

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Front Office Operations, Leadership, Customer Service, Complaint Resolution, Check-in/Check-out Processing, Emergency Response Coordination, Opera/Opera Cloud, Microsoft Outlook, Microsoft Office, Problem Solving, Communication Skills, Rotating Roster Availability, Responsible Service of Alcohol, CPR, First Aid

Industry

Hospitality

Description

Company Description Located in the heart of Sydney City Novotel Sydney City Centre is looking for a dynamic and experienced Front Office expert to join the team as a Duty Manager. If you are a Duty Manager or a Front Office Supervisor looking for a change of pace or looking for their next step this is the role for you. Who Are We? Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We’re so much more than hotels — we’re creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world. Job Description What will you be doing? Assist and oversee the day-to-day operations of the Front Office team Supervise and monitor team members with true leadership ability that motivates the entire team. Ensure the smooth and efficient running of the Hotel's operation in absence of the Director of Operations & Front Office Manager with a high level of customer service provided at all times. Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation. Process and assist with check-in and check-out of guests Respond to and coordinate emergency situations. Qualifications Your Skills and experience include: Relevant experience in the hotel industry. Strong working knowledge of Opera/Opera Cloud, Microsoft Outlook and Microsoft Office Guest obsessed focus with the ability to flex in a fast paced and ever changing environment Ability to navigate through change and provide quick thinking solutions should problems arise Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments Clear and confident communication skills – both written and verbal Available to work 38 hours per week on a rotating roster including morning, evening and overnight shifts Hold a valid Responsible Service of Alcohol, CPR & First Aid certificate Additional Information What’s in it for you? An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation Work alongside passionate industry professionals Be mentored by experienced Accor Hospitality professionals who want to see you succeed! Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Please note, you will require full working rights in Australia to be eligible for this position. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role involves assisting and overseeing the day-to-day operations of the Front Office team, supervising staff with leadership, and ensuring smooth hotel operations in the absence of senior management. This includes actively resolving guest complaints and coordinating emergency situations while maintaining high customer service standards.