QUALIFICATIONS:

· Minimum of 2 years’ experience in a supervisory role within the hotel industry, with a strong emphasis on front office operations.
· Proficiency in Opera or other Property Management Systems (PMS) is essential.
· Availability to work flexible hours, including nights, weekends, and holidays.
· Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and management.
· Strong organizational and problem-solving abilities, capable of handling multiple tasks simultaneously.
· Energetic and outgoing personality, driven to provide outstanding guest service.
· Post-secondary education in Hospitality Management or a related field is an asset.
· Familiarity with Canadian and provincial laws governing hotels is an asset.

ELIGIBILITY REQUIREMENTS:

Applicants must have the legal right to work in Canada, including Canadian citizens, permanent residents, or those with a valid work permit. Student work permits are not accepted. Proof of eligibility will be required during the application process.
Job Types: Full-time, Permanent
Pay: $47,000.00-$50,000.00 per year

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Experience:

• Hotel: 2 years (required)
• Opera: 2 years (required)

Work Location: In perso

ABOUT THE ROLE:

We are seeking a proactive and guest-focused Duty Manager to oversee the daily operations of our hotel. In this pivotal role, you will represent the General Manager and ensure the seamless coordination of all departments, including Front Office, Food and Beverage, Housekeeping, and Maintenance. Your leadership will be essential in delivering exceptional guest experiences and maintaining operational excellence.

KEY RESPONSIBILITIES:

• Oversee Hotel Operations: Manage and coordinate the day-to-day activities across all departments to ensure smooth and efficient operations.
• Guest Relations: Act as the primary point of contact for guests, addressing inquiries, resolving complaints, and ensuring a welcoming atmosphere throughout the hotel.
• Staff Supervision: Lead and support team members, fostering a collaborative and positive work environment. Provide guidance and training to maintain high service standards.
• Health and Safety Compliance: Monitor and enforce health and safety regulations, conducting regular inspections and ensuring all areas meet the required standards.
• Emergency Response: Take charge during emergencies, following established protocols to ensure guest and staff safety.
• Administrative Duties: Assist with scheduling, resource allocation, and reporting to support the hotel’s operational goals.