JOB SUMMARY

This role efficiently and profitably manages and directs passenger service activities by providing a safe and productive working environment for ground handling services to its customers and staff alike.

QUALIFICATIONS AND COMPETENCIES

• Minimum 3 years of passenger service supervisory experience,
• Excellent verbal and written communication skills in English, and Fluent in Hindi and Punjabi.
• Excellent knowledge of passenger service Operations,
• Must be able to obtain and maintain a Transport Canada Security background check,
• Strong organizational and multi-tasking skills,
• Leadership ability- demonstrated through previous supervisory experience,
• Customer focus and quality awareness,
• Ability to deal with conflict and escalated situations under pressure and tight deadlines,
• Valid Driver’s License and bondable.

• Ensure compliance with all Swissport’s corporate and airline safety and security procedures to meet/exceed regulatory standards.
• Efficient Resource Planning (manpower, equipment) and managing scheduling,
• Maintain good relations with customers and airport authorities,
• Provide support to front-line staff and management.
• Resolve issues promptly.
• Coach and train all employees to improve operations effectively,
• Ensure workforce adherence to company policies and procedures,
• Accurately perform general payroll updates such as wage adjustments, vacation, banked time, monetary adjustments, etc…
• Administer new hires, recalls, terminations, and changes via the Dayforce system,
• Maintain, monitor, and report on agreed key performance indicators (KPIs)
• Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
• Ensure senior management is promptly informed of important issues, such as flight irregularities.