Duty Manager at RAC Ningaloo Reef Resort

Coral Bay, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Management, Guest Service, Conflict Resolution, Operational Oversight, WHS Compliance, Liquor Licensing Knowledge, Emergency Management, Performance Monitoring, Reporting, Staff Leadership

Industry

Description

Please note we are currently only taking expressions of interest. Active recruitment for this role will commence in January 2027, with an expected start date of mid-February 2027. The recently redeveloped RAC Ningaloo Reef Resort sits on the pristine shores of Coral Bay, a gateway to the World Heritage-listed Ningaloo Marine Park. Featuring 90 modern units, a resort-style pool, ocean-view dining, a contemporary clubhouse, and sustainable features like solar power and EV charging, it offers an unparalleled coastal experience. Ahead of our grand reopening in Q1 2027, we’re seeking a motivated and guest-focused full-time Duty Manager to oversee afternoon and evening operations and ensure the delivery of outstanding guest service across the resort. What will you be doing? As Duty Manager, you’ll act as the key contact for guests and staff after hours, ensuring smooth resort operations, handling guest feedback, and resolving issues promptly. Reporting to the Assistant Resort Manager, you’ll also play a critical role in ensuring high standards across all facilities, services, and guest experiences. This is an exciting opportunity to step into a leadership role at one of Australia’s most breathtaking destinations. Your day-to-day impact Oversee afternoon and evening operations, ensuring seamless service across all departments. Act as the first point of contact for guest enquiries, feedback, and complaints, resolving issues effectively. Maintain a visible presence in guest areas, supporting departments during peak periods. Manage after-hours phone calls, callouts, and emergency situations in line with RAC procedures. Ensure compliance with WHS, liquor licensing, and all relevant regulations. Conduct walk-throughs of guest rooms, public areas, and resort grounds to maintain cleanliness and safety. Complete check-in and check-out procedures, venue closures, and nightly handover reporting. What you’ll bring to the team Previous management experience in a hotel, resort, park, or motel, ideally in a remote working environment. Strong knowledge of statutory and regulatory requirements impacting resort operations. Demonstrated ability to monitor and manage performance indicators without compromising quality. A proactive, hands-on approach with a passion for delivering exceptional guest service. Ability to use computer systems and maintain accurate reports. Qualifications: Senior First Aid and Driver’s Licence required; RSA essential (Approved Manager advantageous); tertiary qualifications in Tourism/Hospitality desirable. Flexibility to work late afternoon, evening, and after-hours shifts across 7 days including weekends and public holidays. Why you’ll love working with us Competitive salary package with on-site accommodation. Police Check cost covered by RAC. The opportunity to join the leadership team at one of RAC’s most exciting resort openings. Work and live where others holiday – steps from the Ningaloo Reef! Supportive, inclusive culture and access to career development pathways across RAC. Be part of a team committed to sustainability, safety, and community. How to Apply Ready to play a key role in the launch of RAC Ningaloo Reef Resort? Click ‘Apply’ today and submit your resume to join our passionate team in Coral Bay. About RAC At RAC, we’re committed to creating an inclusive workplace where everyone feels welcome and valued. We celebrate diversity and encourage people from all backgrounds to apply. If you require any adjustments to support your application or participation in the process, please reach out to our Talent Acquisition Team – we’re here to help. RAC Ningaloo Reef Resort redevelopment is well underway, with our brand-new, state-of-the-art resort set to open mid-year 2026. To bring this incredible new resort to life, we’ll be building a dedicated team. We’re now welcoming Expressions of Interest to work in one of WA’s most iconic coastal destinations. Brand-new self-contained staff accommodation Comprehensive training and development Competitive pay rates A supportive and caring work environment with a long-established business proud of their inclusive culture and opportunities An opportunity to live and work in one of Western Australia’s most stunning locations Attractive staff benefits and incentives Enjoy the Ningaloo lifestyle, snorkel, swim and explore Coral Bay on your days off For more information on the RAC Ningaloo Reef Resort re-development, please visit our RA Parks & Resorts website. If you have any questions about the resort, timelines, or the recruitment process, please reach out to us at recruitment@rac.com.au

Responsibilities

Oversee afternoon and evening resort operations, acting as the primary contact for guests and staff after hours. Ensure high standards of cleanliness, safety, and guest satisfaction across all facilities and services.