Duty Manager at RACV

, , -

Full Time

Start Date

Immediate

Expiry Date

24 Jan, 26

Salary

0.0

Posted On

26 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Administration, Organizational Skills, Attention To Detail, Team Orientation, Training, Compliance, Risk Management, Statistical Reporting, Physical Stamina, Hospitality Knowledge, Problem Solving, Communication, Flexibility

Industry

Civic and Social Organizations

Description

Front Office Duty Manager RACV Healesville Country Club and Resort Employment Type – Full-time Discounts on RACV products and resorts Great things start here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future. At RACV Healesville Country Club & Resort, in Victoria’s Yarra Valley surrounded by wineries, restaurants, and walking trails, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience. About the Opportunity As a Duty Manager, you will be responsible for the efficient operation of the resort in the absence of the Heads of Departments. You’ll be a leader for all team members, provide excellent customer service and tend to guests’ and members’ needs in a friendly and professional manner. This position is a permanent full-time role. You’ll be rostered to meet the peak and flow of business demands that will have varied shifts that include evenings, weekends, and public holidays. This could be just the right role for you? Provide effective ‘hands on’ leadership to the Front Office, Housekeeping, and relevant teams through the creation of a safe, team orientated, challenging and motivating work environment to deliver high quality member services that provide value and benefit. Assist in the induction and training of staff aligned with RACV policies and procedures. Monitor operation of the property ensuring presentation is always at the agreed standard and compliance with all relevant regulations. Display a strong knowledge of property facilities, services, events and activities, and its local tourism and attractions. Proactively identify, report and control hazards and risks in line with RACV HSW policy and procedure and in consultation with employees. Develop and prepare statistical reports per Management direction. Ability to perform physical requirements of the role, e.g. working on your feet & heavy lifting. What you’ll need to be successful 1 – 2 years’ experience in a similar role desirable Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage. A desire to deliver a high level of customer service. Excellent administration and organisational skills A high attention to details Flexibility to work across a 7-day rotating roster. We are Offering Discounts on RACV products & resorts Uniform + Free parking onsite. (Unique offer from each resort e.g. Employee of the month recognition) The RACV difference Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters. Application process Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check. Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

Responsibilities

As a Duty Manager, you will oversee the efficient operation of the resort in the absence of department heads, ensuring excellent customer service and addressing guest needs. You will lead various teams, maintain property standards, and ensure compliance with regulations.