Full job description

Duty Manager - Convenience Retail

Salary: £30,000 - £32,000

Contract: Full Time (40 hours per week)

Hours: Includes weekends and bank holidays

Important Information

• Assessment Day: Wednesday 2nd September @ 10am - 1 hr Group activities
• Successful candidates may be invited to a second-stage face-to-face interview
• The first 9 weeks of training will take place at our Birmingham store, so candidates must be able to commute during this period
• At least one day off every weekend

About the Role

We are seeking an experienced and hands-on Duty Manager to support the day-to-day operation of a busy convenience store. Selling a broad range of ambient, fresh, frozen and food-to-go products, this role is ideal for a retail professional who thrives in a fast-paced environment and enjoys leading teams to deliver excellent customer service and commercial results.

Key Responsibilities

Store Operations

• Oversee the daily running of the store
• Manage replenishment of ambient, fresh and frozen stock
• Support hot food preparation and food-to-go operations
• Receive and process deliveries
• Complete stock rotation, date checks and waste control procedures
• Maintain high standards of availability, merchandising and store presentation
• Open and close the store as a key holder
• Ensure compliance with health & safety and food safety regulations

Team Leadership

• Lead, motivate and develop store colleagues
• Create a positive and productive working environment
• Manage staff rotas to ensure effective store coverage
• Conduct performance reviews and provide coaching and feedback
• Handle employee relations matters professionally and fairly
• Support colleague development and engagement

Customer Service

• Deliver outstanding customer service through a knowledgeable and friendly team
• Resolve customer queries and complaints effectively
• Build strong relationships with customers and the local community
• Drive customer loyalty and maintain the store's reputation

Commercial Performance

• Support delivery of sales, profit and operational KPI targets
• Monitor waste, shrinkage and product availability
• Control operating costs, including wages and utilities
• Produce operational and financial reports as required

About You

You'll have:

• Previous retail management or supervisory experience, ideally within convenience, food retail or FMCG
• Strong leadership, communication and organisational skills
• Excellent problem-solving abilities
• A proactive, hands-on approach
• The ability to prioritise and perform in a fast-paced environment
• A strong focus on customer satisfaction
• Flexibility to work a variety of shifts, including weekends and bank holidays

You'll also demonstrate commercial awareness, attention to detail, sound decision-making skills and a commitment to developing others.

• What We Offer