Key Responsibilities:

• Operational Oversight: Supervise hotel departments during assigned shifts.
• Guest Relations: Address and resolve guest concerns and service requests.
• Coordination: Liaise with department heads to ensure seamless service.
• Incident Management: Respond to emergencies and document incidents.
• Reporting: Compile shift reports and communicate key updates to management.

QualificationsMinimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.Strong leadership, problem-solving, guest relations, and complaint-handling skills.Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).Ability to work flexible shifts, including weekends and public holidays.

...