KEY ACCOUNTABILITIES MEASURE/ KPI’S

Customer Service Contributes to meeting member transactions target
Service Promotes order at table
Product Supports meeting delivery service rating

Store presentation Always delivers the San Churro Experience

• Products made in line with procedures
• Customer area kept clean presentable at all times
• Helps maintain visual merchandising to standard
• Actively promote and act as a brand ambassador

Store Operations Carry out opening and closing in line with procedures
Banking Carry out POS and banking in line with procedures
Stocktakes Support with stock management
Local area Support in completing stocktakes within timeframes marketing Actively seek and maintain up-to-date business knowledge

Health & safety Support with the execution of promotional and local area marketing activity in line with guidelines

• Assist with filling shifts as required
• Assists with maintaining back of house cleanliness and sanitation, escalating issues as required
• Ensure all health & safety requirements are followed, including food safety standards
• Other reasonable activities, tasks or assignments that may be required

Financial Management Support in strategies to meet sales targets
Cost management Escalate any cash discrepancies over $5 in value

Sales growth Seek approval before adding shifts to roster

• Assist with managing labour on shift

People Management Support management in ensuring team members have completed all

• Training required online training

  Performance Support with onboarding
  Engagement Assist with supervising and coordinating the running of shifts

Duty Manager Position Description - May 2023 1

• Provide on the job coaching as required
• Escalate people issues as required

PRIMARY PURPOSE OF THE ROLE

To support store management in supervising and running shifts, ensuring team members deliver the sweetest experience to every customer.

SHARED RESPONSIBILITIES

Workplace Health & Safety A Manager must:

• Display a proactive attitude to promote safety, lead by example and maintain a safe and caring work environment.
• Carry out their roles and responsibilities as detailed in the WHS policy and procedures, and ensure WHS policies and processes are implemented in their areas of control.
• Provide team members under their supervision and control with the necessary information, instruction and training to effectively and safely carry out their jobs.

We show up with purpose Show dedication and commitment to our team and heart and pay it forward Act as a brand ambassador

• Support one another
• Positively influence the cultur