Duty Manager (Saudi Nationality) at Accor

Jeddah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

08 Sep, 26

Salary

0.0

Posted On

10 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hotel Operations, Guest Relations, Team Management, Problem Solving, Conflict Resolution, Property Management Systems, Microsoft Office, Leadership, Communication, Organizational Skills, Multitasking, Cultural Sensitivity, Emergency Management, Quality Control, Staff Training, Customer Service

Industry

Hospitality

Description

Company Description Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. Job Description We are seeking a highly skilled and Guest-focused Duty Manager to join our team in Jeddah, Saudi Arabia. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel. Oversee and coordinate all aspects of hotel operations during assigned shifts Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs Manage and motivate team members to maintain high performance standards Handle guest complaints and concerns professionally and efficiently Coordinate with various departments to ensure seamless communication and service delivery Implement and enforce hotel policies, procedures, and safety regulations Monitor and maintain cleanliness and presentation standards throughout the property Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests Conduct regular inspections of public areas and guest rooms to maintain quality standards Assist in training and developing staff to enhance their skills and knowledge Handle emergency situations and make critical decisions when necessary Prepare and submit daily reports on hotel operations and guest feedback Collaborate with other managers to improve overall hotel performance and guest satisfaction Qualifications Diploma or Bachelor's degree in Hospitality Management or related field Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management role Proven track record of delivering exceptional customer service and managing guest relations Strong leadership and team management skills Excellent communication and interpersonal abilities Proficiency in hotel property management systems and Microsoft Office suite Ability to work flexible hours, including nights, weekends, and holidays Strong problem-solving skills and ability to make quick, effective decisions Detail-oriented with excellent organizational and multitasking abilities Cultural sensitivity and understanding of local customs in Saudi Arabia Fluency in English; knowledge of Arabic is a plus Familiarity with local regulations and hospitality standards in Saudi Arabia Ability to remain calm and professional under pressure Commitment to maintaining high standards of cleanliness and presentation Adaptability to changing situations and ability to work in a fast-paced environment Additional Information Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Oversee daily hotel operations and coordinate between departments to ensure seamless service delivery and high performance standards. Manage guest experiences by resolving complaints, handling check-in/out processes, and maintaining property cleanliness.