JOB DESCRIPTION

• To supervise the day-to-day operations of the Front Desk Reception.
• To oversee staff during their shift, ensuring they are performing their duties effectively and efficiently.
• To manage guest-related operations, including check-in, check-out, and inquiries
• To provide excellent customer service for needs, requests, and concerns promptly and professionally.
• To respond to emergencies, following established procedures and protocols.
• To coordinate with the security department, ensuring that security is effective.
• Work closely with other hotel departments.
• Any other duties assigned by the Front Office Manager.

JOB REQUIREMENTS

• Enjoys interacting with people.
• Has strong interpersonal skills.
• Must be detail-focused and guest-oriented.
• Requires good communication skills, both verbal and written.
• Extensive knowledge of the hotel, its services, and facilities.
• Willing to go extra mile to elevate guest stay experience.

Please refer the Job description for details