Duty Manager (Sentosa Cluster) at Far East Organization

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Problem Solving, Customer Service, Hospitality Management, Training, Cash Handling, Guest Relations, Operational Management, Conflict Resolution, Room Inspection, Security Management, Team Supervision, Service Excellence, Time Management, Attention to Detail

Industry

Real Estate

Description

Job Expectations Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel. Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs. Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival. Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary. Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies. Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training. Conduct spot checks on outlets in the absence of the Outlet Manager. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations. Perform any other duties assigned by supervisors, carrying them out diligently and professionally. Requirements Minimum Diploma in Hospitality, Tourism, or related field. At least 2–3 years of Front Office or supervisory experience in the hotel industry. Proficient in Opera PMS or other hotel management systems. Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage. Strong leadership, communication, and problem-solving skills. Service-oriented with the ability to handle guest feedback and operational issues effectively. Well-groomed and professional in appearance and demeanor. Willing to work rotating shifts, weekends, and public holidays. Locations Available: The Barracks Hotel Sentosa The Outpost Hotel Sentosa Oasia Resort Sentosa Village Hotel Sentosa

Responsibilities

The Duty Manager is responsible for the efficient operation of the hotel, supervising front office sections and ensuring guest satisfaction. They handle guest complaints, manage staff performance, and oversee security-related matters.