Company Description
At SIXT Australia, we’re revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It’s in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.
Job Description
SIXT Australia is on the lookout for a Full Time Duty Manager to join the team in .
As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction.

YOUR SKILLS MATTER

As a Duty Manager, you will:

• Have a demonstrated ability to lead a high performing team in a fast-paced environment
• Have exceptional customer service skills and/or experience
• Be an enthusiastic and driven individual who strives to exceed targets
• Have excellent verbal and written communication and conflict resolution skills
• Have strong attention to detail with a good work ethic
• Have experience in vehicle detailing or cleaning (preferred but not essential)
• Be flexible to work on a rotating shift roster including weekends and public holidays

Please note, to be successful in the role, candidates will need to have a a current unrestricted or provisional drivers license. Successful candidates will be required to complete a National Police Check.

Your key responsibilities will include:

• Lead and support front- and back-of-house teams to deliver seamless, exceptional customer experiences and ensure smooth daily operations.
• Oversee fleet planning and vehicle availability, ensuring all vehicles meet safety and regulatory standards.
• Drive sales performance by coaching the team, promoting upselling and value-added services, and monitoring key metrics.
• Address and resolve customer inquiries and complaints, leveraging feedback to enhance service delivery.
• Maintain compliance with safety protocols, operational procedures, and rigorous asset and key management.