THE ROLE…

We are seeking an experienced Duty Manager to join our team at Soho Farmhouse (OX7 4JS). As a Duty Manager, you will responsible for ensuring site and daily operations are running smoothly, all departments are working cohesively, efficiently and safely and the members and guests’ expectations are met and orchestrating seamless communication across all departments. Including day-to-day operations, the Duty Manager is also an ambassador for the Soho House brand and fully embraces our ethos, supports staff, member and guest experience.

ROLE DUTIES…

• Checking in with every department to ensure they are fully functional staff-wise and have everything required for a successful shift
• Aesthetic standards walk round of all members areas between the start and completion of your shift
• Maintenance of aesthetic standards throughout the shift, highlighting deficiencies to departmental managers to address
• Hand over from and to the previous or incoming Duty Manager at the beginning and end of each shift
• Review all arrivals/departures/stay over guests for the day for special requirements and other information
• Review daily snapshot for pertinent/actionable information from the previous day/shift
• Host and lead morning/evening management briefings, ensuring good attendance and relevant information is communicated
• First port of call for member issues when an issue needs to be escalated beyond the departmental manager
• Be present and assist in key members areas during peak service times – including but not limited to F&B outlets, desks, room checks and accommodation
• Constant member checks throughout the day across site gaining feedback and making sure expectations are met
• Ongoing checks on the teams throughout the shift ensuring that they are able to complete their duties, deadlines and are happy in their work
• Liaise with membership team throughout shift to ensure sufficient member engagement
• Build strong relationships with all HODs in all departments and be their main point of contact for day to day business needs
• Use of Know cross PMS system for maintenance job & glitch reporting
• Deal with any emergency situations that arise during the day