Are you a dynamic and service-driven professional with a passion for creating unforgettable guest experiences? Join our team as a Duty Manager and play a leading role in delivering excellence in guest service, team development, and operational success.

ABOUT US:

At The Ashe Hotel, our dedicated team members share a passion for delivering exceptional service to our guests. Situated in the heart of Tralee, our contemporary four-star hotel provides a welcoming haven for both locals and visitors alike. Whether it’s the friendly faces greeting guests at reception, the meticulously prepared dishes served in our casual dining bar and restaurant, or the meticulous attention to detail in our accommodations, our team goes above and beyond to ensure every guest feels valued and cared for. With a focus on fostering a positive work environment and supporting the growth and development of our team members, we strive to create a workplace where everyone feels empowered to thrive.

CANDIDATE REQUIREMENTS:

• Qualification in Hospitality Management advantageous but not required.
• Minimum of 3 years Food & Beverage experience in a hotel or high-volume restaurant setting.
• At least 2 years of supervisory or front-of-house management experience.
• Strong leadership and mentoring skills with a proven track record of inspiring teams.
• Proficient in Microsoft Office Suite and operational systems such as Alkimii, Hotsoft, or similar.
• Exceptional communication and interpersonal skills to engage with guests and team members alike.
• Ability to lead by example with a proactive, positive, and solution-focused attitude.
• Highly organised with excellent time-management skills and the ability to multitask in a dynamic environment.
• Flexible and adaptable, capable of supporting all departments as business needs arise.
• Passionate about delivering outstanding guest service and fostering a welcoming, professional dining environment.
• Commitment to promoting sustainability and supporting the hotel’s green initiatives.
• Willingness to work a variable schedule, including evenings, weekends, and holidays as needed.
• A positive and highly adaptive outlook and a can-do attitude, defaulting to a “YES” when assessing the feasibility of tasks.
  We’re all about embracing individuality and celebrating the unique qualities that each person brings to the table. We understand that some exceptional individuals might hold back from applying if they don’t meet every qualification on the list. But, here’s the thing: we value passion, dedication, and a willingness to learn and grow just as much as we do qualifications on paper. So, don’t let that checklist hold you back! We’re an equal opportunities employer, and we believe in providing an inclusive, welcoming, and supportive environment where everyone can shine. Your aspirations and your individuality are what make you stand out, and we’d love to hear from you. Join us in creating a diverse, vibrant, and thriving team.
  PS – We also have a green ethos and would love it if you join us on our journey to a more sustainable future.
  Job Type: Full-time

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Food allowance
• Gym membership

Ability to commute/relocate:

• Tralee, CO. Kerry: reliably commute or plan to relocate before starting work (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Application deadline: 19/07/202

ABOUT THE ROLE:

Are you ready to take on a rewarding managerial role at the heart of our guest experience? As Duty Manager, you will act as an ambassador for the hotel, overseeing the guest journey from arrival to departure and ensuring every interaction reflects our commitment to personalised, four-star service. You’ll support daily operations, provide hands-on leadership across departments, and ensure that standards remain consistently high.
If you’re passionate about hospitality, thrive in a fast-paced environment, and are ready to make a meaningful difference, then this is the perfect opportunity for you!

KEY RESPONSIBILITIES:

In this active hands-on position, you will be responsible to (non-conclusive list):

• Champion the company vision and inspire your team to deliver exceptional service.
• Oversee daily front-of-house operations to ensure smooth service flow and optimal guest experiences.
• Respond swiftly and professionally to guest feedback and complaints, enhancing satisfaction and loyalty.
• Foster a positive, energetic environment, promoting collaboration and a can-do attitude.
• Drive sustainable practices and waste reduction initiatives in line with our green ethos.
• Ensure that all guests are greeted in a warm and courteous fashion and tended to in a professional manner by every team member.
• Ensure that all Hotel Operations are followed to the Standard Operating Procedures.
• Ensure all outlets are properly prepared and set-up prior to and after service with an emphasis of maintaining high levels of cleanliness and hygiene.
• Carry out cash handling procedures in accordance with Company policy.
• To maximise all sales opportunities and to promote a selling environment throughout the departments.
• Identify areas for staff training on a consistent basis and ensure staff are capable of carrying out all tasks in an efficient manner through ongoing training sessions