JOB SUMMARY:

The Duty Manager is responsible for overseeing the daily operations of the hotel during their shift. They act as the primary point of contact for guests and staff, ensuring excellent service, handling issues promptly, and maintaining operational efficiency and safety standards throughout the property.

REQUIREMENTS:

• Proven experience in a supervisory or duty management role, preferably in hospitality.
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Ability to handle high-pressure situations with professionalism.
• Knowledge of property management systems (PMS) and general hotel operations.
• Flexibility to work shifts, including weekends, nights, and holidays.

• Supervise and support all departments during the shift (e.g., front office, housekeeping, F&B, maintenance).
• Act as the first point of contact for guest concerns, complaints, or emergencies, ensuring prompt resolution and service recovery.
• Ensure all staff adhere to company policies and procedures.
• Monitor guest satisfaction and service quality, taking corrective actions when necessary.
• Maintain security and safety protocols, including emergency response and incident reporting.
• Coordinate shift handovers and ensure smooth transitions between shifts.
• Support staff scheduling and deployment to optimize productivity.
• Provide leadership and motivate team members to maintain a high level of morale and service.
• Generate reports on shift activities, guest feedback, and incidents for senior management.