Position Overview:
The Front of House Manager plays a vital role in the day-to-day operations of our fantastic refurbished pub. They are responsible for overseeing the smooth running of the venue during their shift, ensuring exceptional customer service, maintaining high-quality food and beverage offerings, and managing staff. The Front of House Manager must possess strong leadership skills, excellent problem-solving abilities, and a deep understanding of the hospitality industry.
Key Responsibilities:
1. Shift Management:
- Oversee the operations of the bar and restaurant during assigned shifts, ensuring all areas are running smoothly and efficiently.
- Coordinate with the kitchen, bar, and front-of-house staff to ensure timely and accurate service delivery.
- Monitor customer flow and manage reservations to optimise seating capacity and minimise wait times.
- Address any issues or emergencies that may arise during the shift, making quick and effective decisions to resolve them.
2. Customer Service:
- Ensure exceptional customer service by setting high standards and leading by example.
- Greet and interact with customers, ensuring their needs are met and any concerns or complaints are addressed promptly and effectively.
- Monitor customer satisfaction levels and take proactive measures to enhance the overall dining experience.
3. Staff Management:
- Supervise and support the performance of the front-of-house and back-of-house staff during the shift.
- Assign duties and responsibilities to staff members, ensuring efficient workflow and optimal productivity.
- Provide guidance and training to staff, promoting teamwork and a positive work environment.
- Address any staff issues or conflicts that may arise, escalating them to higher management if necessary.
4. Operational Support:
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- Ensure compliance with health and safety regulations, alcohol licensing requirements, and other legal obligations.
- Monitor stock levels and assist in ordering supplies to maintain adequate stock levels and minimise wastage.
- Conduct regular inspections to ensure cleanliness, organisation, and adherence to quality standards.
- Assist in the implementation of standard operating procedures to enhance operational efficiency.
5. Financial Management:
- Monitor sales and revenue during the shift, ensuring accurate cash handling and adherence to financial procedures.
- Collaborate with the management team to implement strategies to increase profitability and control costs.
- Assist in tracking and analysing financial performance indicators, identifying areas for improvement and implementing appropriate measures.
Qualifications:
- Proven experience in a supervisory or managerial role in the bar and restaurant industry.
- Strong knowledge of food and beverage operations, customer service, and staff management.
- Excellent leadership and communication skills, with the ability to make quick decisions
Job Type: Full-time
Pay: £12.50-£13.20 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking

Ability to commute/relocate:

• Durham: reliably commute or plan to relocate before starting work (required)

Experience:

• Hospitality: 1 year (required)
• Restaurant management: 1 year (preferred)
• Customer service: 1 year (required)
• Management: 1 year (required)
• Bar management: 1 year (preferred)

Work Location: In perso

Please refer the Job description for details