Job Ref: SCO5898
Branch: The Scotsman Hotel
Location: The Scotsman Hotel, Edinburgh
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Shift pattern: Mixed Shifts
Hours per week: 45
Posted date: 19/04/2025
Closing date: 21/05/2025

ABOUT US:

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

THE PROCESS:

If you think this is the Hotel Duty Manager role for you then apply now and one of our friendly team will be in touch.
The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites

As a Hotel Duty Manager, your role will involve:

• Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
• Responsibility for assisting the senior management team in the organisation and running of the hotel.
• Understand the group Vision Values as part the on-going team development.
• To assist in all departments of the hotel as required, with particular focus on Front of House operations.
• To ensure Hotel standards are met in all departments
• To deal with customer complaints correctly and as efficiently as possible.
• Controlling the allocation of guest bedrooms.
• Supporting the Front Office Team enabling them to meet all guest requirements effectively.