Job details

$79,499 - $85,000 a year

Full-time

Rottnest Island WA 6161

Full job description

Garrett Hospitality Pty Ltd ATF Rottnest Hotel Trust No.1 and Rottnest Hotel Trust No.2 TAS Hotel Rottnest and Samphire Rottnest

Samphire Rottnest is seeking an experienced Hotel Duty Manager to join our team at one of Western Australia's most unique and sought-after destinations.

As a Hotel Duty Manager, you will play a key role in overseeing the day-to-day operations of the hotel, ensuring exceptional service standards are maintained across all areas. Embracing the island lifestyle, you will support and inspire the team while delivering unforgettable experiences for our guests from arrival through to departure.

Responsibilities:

• Ensure smooth daily hotel operations, including guest services, staffing, and financial procedures.
• Ensure Front Office policies and procedure manuals are complete and kept up to date at all times.
• Interpreting annual budgets and forecasting, to optimise hotel revenue streams.
• Ensure room rate discounts and complimentary upgrades are administered and approved according to the internal policy.
• Coordinate with Housekeeping, Maintenance, Food & Beverage, Reservations and other departments to keep the guest journey seamless.
• Personally oversee VIP arrivals, special occasions, repeat guests and complex requirements where leadership attention adds value.
• Provide guests with the Rottnest island tourism information, and arrange tours and transportation to the island, and within the island.
• Handle guest inquiries, feedback and escalations with professionalism
• Monitor hotel security and safety procedures, ensuring compliance with WH&S standards and effective incident management.

Skills and Experience:

• At least three years' experience in luxury hospitality, with a minimum of one year in a supervisory or duty management role.
• Confident leadership of a small team, with a coaching style that lifts standards
• Strong operational judgement and composure under pressure
• Sound knowledge of front office systems, revenue basics, cash handling and end-of-day procedures

Salary between $79,499 & $85,000 per annum + superannuation.

Please Note: We would like to take this opportunity to thank all applicants for their interest. Only those considered for an interview will be contacted directly.

Pay: $79,499.00 – $85,000.00 per year

Work Location: In personJob details

Pay information not provided

Professional development assistance, Health insurance

Part-time

Weekend availability, Shift work

Port Macquarie NSW 2444

Full job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.GO WHERE NO TWO DAYS ARE THE SAME!

At Wyndham Destinations, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Flynns Beach team as the Front Office Duty Manager today!

How You’ll Shine

To actively contribute to this global company’s vision to put the world on vacation, as a Front Office Duty Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

How You’ll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Immediate start + part time hours
• Permanent full time opportunity
• Subsidised private health insurance
• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand

What You’ll Bring

To be considered for this great opportunity it is essential that you have the following skills and attributes:

• Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
• Knowledge of hotel property management systems, Opera preferred
• Events experience highly regarded
• Excellent communication skills, written, verbal and active listening
• Detail focused with an organised approach and ability to multitask
• Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
• Exceptional time management skills and the ability to work under pressure
• Strong negotiation and problem solving skills
• Proficiency in using a computer and Microsoft Office applications
• Bookkeeping /finance experience is highly regarded
• Immaculate presentation and grooming standards
• Ability to work a flexible roster, including weekends and school and public holiday periods
• The capability to work in a fast-paced environment both as part of a team and autonomously

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.