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Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar as well as KG Bar. 

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that; this opportunity is limitless!

Pullman and Mercure Brisbane King George Square is currently seeking a Front Office Supervisor - Nights to join their professional and dynamic Hotel. 

• Job DescriptionReporting directly to the Front Office Manager, with regular access to the Executive Assistant Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.
• As Front Office Supervisor, your tasks and responsibilities will consist of, but are not limited to the following:
• Providing exceptional guest service by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Participating in & conducting training and development programs to enhance skills and capabilities.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality.
• Maintaining procedures & documentation.

QualificationsYour ability to ‘surprise’ our guests with your naturally bright and guest focused customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once and have experience in managing large airline crew movements.

You have experience in Opera, Microsoft Word and Outlook. You will hold a Senior First Aid Certificate and an open manual drivers license.

This role is for Night Supervisor. You will be available to work overnight, across a 7 day roster, including public holidays as per our business demands.

In return, we will provide you with career development opportunities, a fun and rewarding environment, as well as hotel discounts worldwide.

Additional InformationOur commitment to Diversity & Inclusion:Company DescriptionHyde Perth has recently established itself as a world class employer of choice and to be part of something special. Since the hotel’s opening in March 2026, we have been bringing the signature Hyde energy to the vibrant heart of Western Australia. This bold and stylish hotel embodies the spirit of the Hyde brand: luxurious yet laidback, sophisticated with a festival soul. 

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. 

Job DescriptionHyde Perth is looking for an experienced and passionate Duty Manager to join our team and play a pivotal role in the seamless operation of the hotel.

This is an exciting opportunity for a hospitality professional looking to take the next step in their career and build their leadership experience within a dynamic, fast-paced hotel environment.

As Duty Manager, you will be a highly visible representative of hotel leadership, ensuring exceptional guest experiences, operational excellence and a safe environment for both guests and colleagues. You will oversee the hotel in the absence of senior management, confidently making operational decisions, supporting our teams and resolving challenges as they arise.

To thrive in this role, you’ll be curious, patient, composed and resilient, with the ability to think quickly, remain calm under pressure and approach every situation with a solutions-focused mindset.

KEY RESPONSIBILITIES

• Supervise and support the Front Office team to ensure efficient and welcoming check-in and check-out experiences.
• Manage guest arrivals and departures, ensuring a positive first and last impression.
• Respond to guest enquiries, feedback and complaints promptly and professionally, taking ownership through to resolution.
• Anticipate guest needs and preferences to create memorable and personalised experiences.
• Proactively collect and communicate guest feedback to support continuous improvement.
• Work closely with Food & Beverage, Housekeeping and other departments to deliver a seamless guest experience.
• Support hotel outlets and assist in resolving operational issues that may impact guest satisfaction.
• Coordinate maintenance requests when dedicated maintenance staff are unavailable, ensuring issues are followed up promptly.
• Maintain high standards of service, presentation and cleanliness throughout the property, particularly during off-peak and after-hours periods.
• Act as Chief Warden and first responder during emergency situations, following hotel procedures and coordinating with emergency services when required.
• Provide first aid to guests or team members when necessary.
• Maintain a visible and proactive security presence throughout the hotel.
• Conduct regular patrols and safety checks, identifying and escalating potential hazards.
• Accurately document incidents and prepare detailed reports for management and appropriate follow-up.
• Represent hotel leadership in the absence of the Head of Department and General Manager.
• Make informed operational decisions in line with hotel policies, procedures and brand standards.
• Support, coach and mentor team members, fostering a culture of teamwork, accountability and excellence.
• Undertake ad-hoc duties and special projects as required by senior management.

QualificationsYou’re a confident and hands-on hospitality professional who enjoys being at the heart of hotel operations. You thrive in a fast-paced environment, take ownership of challenges and have a genuine passion for creating exceptional guest experiences.

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