Duty Manager at Vintage Grand Hotel
Dubai, دبي, United Arab Emirates -
Full Time


Start Date

Immediate

Expiry Date

01 Aug, 25

Salary

0.0

Posted On

02 May, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Hospitality

Description

The Group Vintage has signed a franchise agreement with Marriott International, Inc. to convert the Vintage Grand Hotel to a dual-branded Marriott Hotel and Marriott Executive Apartments in Dubai Production City – a fast-growing business hub in the city. The property will be conveniently located just 30 minutes away from Al Maktoum Airport and Dubai International Airport, with excellent connections to every part of the city. This is set to be the largest Marriott Executive Apartments in UAE, which will bring exceptional, new F&B experiences to this location which is rapidly emerging as the heart of the New Dubai corridor, catering to both our guests and the surrounding vibrant communities.
The opening of Marriott Hotel Production City, Dubai is anticipated to mark the fifth hotel under the Marriott Hotel’s brand in Dubai. The hotel will exemplify the brand’s continued evolution and feature contemporary and intuitive spaces. Projected to open in Q4 2025, the 365 room hotel, will feature a number of dining outlets, the brand’s signature M Club lounge, a pool, fitness center and tennis court.
Marriott Executive Apartments continues to cater to the rapidly growing demand for extended stay accommodations in the UAE. Marriott Executive Apartments Production City, Dubai is anticipated to offer 420 apartments that provide home comforts for both business and leisure travelers.
We are seeking a proactive, service-driven, and fluent Arabic-speaking Duty Manager to join our Front Office team. This role is pivotal in ensuring the smooth operation of the hotel and in delivering exceptional, personalized guest experiences.

Responsibilities
  • Greets the VIP guests of the hotel as directed by the Front office Manager,
  • Assists in VIP’s arrival departure in absence of guest relation officers.
  • Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
  • Checks on registration cards of arriving guests and ensures all information should be filled on each card either by Guest Relation Officers or the guests.
  • Assists reception, business center, cashier, concierge and bell captain during busy operation.
  • Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
  • To be responsible for front office operation during the absence of Front Office Manager
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behavior, discusses problems that encountered on this point with front office manager.
  • Assigns and Approves Duty roster for all Front desk staffs.
  • Monitor the GSS
  • Perform any task requested by Higher Management.
  • Prepares and checks for VIP’s arrival and escorts guests to rooms. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
  • Approves the working schedule for the front office attendants and submits them to front office manager
  • Handles guest complaints and other related problems and reports on the log book.
  • To discuss all matters that needed to follow up with the next shift.
    Job Type: Full-tim
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