Duty Manager

at  Virgin Active

KAUAI, part of the Virgin Active brand.
At KAUAI we are passionate about health and wellbeing and we promise to deliver nothing but the very best in food and nutrition. Serving the best quality ingredients means we bring to our customers real food that is, where possible, free of GMO’s and has no additives, preservatives, artificial colourants and flavourants. We make health and healthy eating habits accessible and exciting.

SO WHAT QUALITIES DOES A STORE MANAGER NEED TO JOIN KAUAI?

• A friendly, calm and approachable nature with the ability to act quickly and effectively
• Excellent attention to detail – nothing gets by without you noticing!
• Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately
• Confident in your own ability to act as a leader and an ambassador of the KAUAI brand
• Performs well under pressure in an organised manner
• Acting as a member of one team with one goal

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to:

• Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.
• Plans and prepares work schedules and assigns crew members to specific duties.
• Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.
• Directs compliance of crew with established company policies and procedures.
• Address gaps/concerns identified through store audit.
• Maintains appropriate staffing levels.
• Provides leadership, coaching, development and motivates crew members.
• Is a people’s person with good customer service ability.
• Timeously completes management tasks and checks.
• Maintains appropriate stock levels through ordering, receiving and rotation processes.
• Ensures correct portioning standards are followed for all products and services.
• Performs regular stock-take procedures and readily addresses variances.
• Executes sales promotion activities and directs crew members for merchandise displays.
• Manages controllable cost against set budgets for the store.
• Monitor expenditure of all costs within the store, ensuring all budgets adhered to.
• Recruit and Interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.
• Addressing complaints and resolving problems.

QUALIFICATION/EXPERIENCE

• Three years related experience and/or training.
• Espresso Machine knowledge handy.
• Knowledge of food preparation
• Food Hygiene Certification

• Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.
• Plans and prepares work schedules and assigns crew members to specific duties.
• Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.
• Directs compliance of crew with established company policies and procedures.
• Address gaps/concerns identified through store audit.
• Maintains appropriate staffing levels.
• Provides leadership, coaching, development and motivates crew members.
• Is a people’s person with good customer service ability.
• Timeously completes management tasks and checks.
• Maintains appropriate stock levels through ordering, receiving and rotation processes.
• Ensures correct portioning standards are followed for all products and services.
• Performs regular stock-take procedures and readily addresses variances.
• Executes sales promotion activities and directs crew members for merchandise displays.
• Manages controllable cost against set budgets for the store.
• Monitor expenditure of all costs within the store, ensuring all budgets adhered to.
• Recruit and Interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.
• Addressing complaints and resolving problems