Duty Officer - Full Time - Guildford Spectrum at Freedom Leisure

Guildford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

28155.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Excellent Communication Skills, Customer Service, Staff Management, Problem Solving, Health & Safety Compliance, Team Leadership, Operational Management, Flexibility, Decision Making, Calm Under Pressure, Passion for the Industry, Continuous Professional Development

Industry

Wellness and Fitness Services

Description

Join the Energy at Freedom Leisure – Do Good Feel Good! At Freedom Leisure, we’re all about positive vibes, great people, and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools—but at the heart of it all, it’s our people who make the difference. As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile—every single day. We create spaces where people feel at home, supported, and inspired. If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good. We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive—because when our team reflects the communities we serve, we all grow stronger together. We are looking for a Duty Officer, to join our friendly and professional team. Working with the Pools Manager & Pools Operations Manager as well as Duty Managers, ensuring performance potential is optimised and all work is carried out to the highest standard and leading the team of Lifeguards at the busy leisure pool. You will be responsible as a Duty Officer for the day to day running of the leisure centre to the highest standard and will be offered the full opportunity to develop all the skills required for a Duty Manager. We are looking for someone who has excellent communication skills, and ideally has experience of working in a leisure environment, but more importantly, someone who has passion and drive, and is able to think on their feet, keep calm under pressure and able to deal with people from all walks of life. You will be responsible for the operational management and supervision of the pool facility during your shift. This includes opening/closing procedures, pool tests, ensuring health & safety compliance, supervising staff (Lifeguards) managing customer service, cleaning, rigging/derigging of sports equipment and assisting with incidents as required. You will be working in a Team of Duty Officers to provide the best possible service to our customers and lead the team in day to day tasks. We want our employees and customer to have the best experience possible, so if you are looking to progress your career, then we want to hear from you. In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested. Hours: 40 hours per week, Monday - Sunday (rota basis) RLSS National Pool Lifeguard Qualification desirable however training can be provided. To actively manage and develop and motivate a team of operational staff. To be responsible for the day to day duty management and running of the leisure centre to the highest standard. To contribute to and understand the business and budgetary performance of the centre. To be a proactive member of the leisure centre team. A passion for the industry demonstrated through continuous professional development. Experience of problem solving, customer service and staff management. Experience working in a Duty Management or similar role. To be able to work flexibly with a level of autonomy and decision making confidence. Able to think on your feet and respond to variable demands. We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind, so what can we offer you? My Staff Shop, our very own staff benefit scheme, gives employees access to a great range of benefits. Get discounts on cinema tickets, travel bookings, high street e-vouchers, gift cards, days out, leisure activities and your day to day spending. Discounted Staff membership (including family members) Incremental holidays Employee Assistance Programme - 24/7 confidential, independent and professional counselling. Company pension Various insurance and saving schemes Financial advice Cycle-to-work and Car Leasing tax-efficient schemes (salaried staff only) All this as well as fully funded training and career progression opportunities in a team working environment Closing date: 12th December 2025 Salary: up to £28,155 per annum

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Responsibilities

The Duty Officer will be responsible for the day-to-day running of the leisure centre, ensuring high standards of service and safety. This includes managing staff, overseeing pool operations, and maintaining customer satisfaction.