Duty Supervisor at Etihad Airways Australia

Geneva, Geneva, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Management, Customer Service, Quality Assurance, Safety Management, Security Management, Operational Coordination, Emergency Response Planning, Disruption Recovery, Performance Monitoring, Communication Skills, Supervisory Skills, Service Delivery, Hazard Identification, Regulatory Compliance, Team Coordination, Guest-Centric Focus

Industry

Airlines and Aviation

Description

Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements. Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting. Accountabilities Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests. Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans.Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays.Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets.Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPls.Ensuring adherence to local authority requirements, including but not limited to arrival and departure documentation and reporting.Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats.Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulations. Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills.Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required.Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies.Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Duty Supervisor is responsible for overseeing passenger and aircraft handling operations, ensuring compliance with safety, security, and regulatory standards. They manage operational disruptions and ensure on-time performance while promoting customer service standards.