Duty Supervisor - GVA at Etihad Airways Australia

Geneva, Geneva, Switzerland -

Full Time

Start Date

Immediate

Expiry Date

27 Feb, 26

Salary

0.0

Posted On

29 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Financial Management, Customer Service, Quality Assurance, Safety Management, Security Management, Hazard Identification, Compliance Monitoring, Flight Editing, VIP Coordination, Emergency Response Planning, Delay Handling, Performance Monitoring, Communication Skills, Supervisory Skills, Service Delivery, Multicultural Environment

Industry

Airlines and Aviation

Description

Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting. Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests. Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans. Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays. Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPls. Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills. Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required. Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies. Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service. Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.

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Responsibilities

Ensure financial, customer service, quality, safety, and security objectives are met according to company standards. Manage safety and security outcomes, coordinate guest services, and ensure on-time performance during shifts.