Duty Supervisor - LHR at Etihad Airways Australia

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Safety Management, Security Compliance, Flight Coordination, Emergency Response, Disruption Planning, Performance Monitoring, Communication Skills, Supervisory Skills, Service Delivery, Multicultural Environment, Hazard Identification, Reporting, Planning, Coordination, Guest-Centric Focus

Industry

Airlines and Aviation

Description

Ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting. Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests. Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans. Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays. Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPls. Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills. Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required. Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies. Role requires mature personality with outstanding communication skills, supervisory skills, and passion to deliver service. Role must balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift.

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Responsibilities

The Duty Supervisor is responsible for managing safety and security outcomes on a shift basis, ensuring compliance with safety and regulatory standards. They also oversee customer service standards and on-time performance, coordinating teams and service providers.