Please note this role is for an evening manager with core shifts being Sunday and Monday nights, additional shifts maybe available to cover annual leave
Must be able to get home late evenings when site closes 11pm and just after midnight
Training will be a mixture of days and nights

BELOW IS A LIST OF THE TYPES OF DUTIES THAT ARE ASSOCIATED WITH YOUR ROLE, PLEASE NOTE THAT THIS LIST IS A GUIDE AND NOT A DEFINITIVE LIST OF DUTIES.

• Serve customers taking account of the principles of good customer service, remaining helpful and courteous at all times. Including dealing with; bookings, customer queries, complaints (initial stage) etc. either in person or via telephone, email, fax.
• Work on all the sites departments as required i.e. bowling reception, lanes, shoe bar, prize shop, food outlets, bars, pool bar, etc.
• Promote the sites facilities, offers, membership schemes etc. to potential new and existing customers using the following methods; over the phone, handing out pos material, using the sites PA system, etc.
• To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
• Carry out cleaning duties as instructed.
• Ensure that all Bowling and Machine faults are reported correctly.
• Ensure that all transactions are dealt with correctly and that any errors are reported to management.
• Ensure the correct handling of both cash and token floats at all times as trained.
• Operate any of the site attractions as required and trained.
• Carry out replenishment tasks i.e. refilling vending machines, re-stocking bars, re-stocking the prize shop etc.
• Receiving deliveries.
• Work with senior management and colleagues to identify opportunities to increase the areas market share of trade within the locality.
• Provide training and direction to other employees.
• Carry out weekly employee team chats.
• Carry out stock takes as required.
• Carry out machine collections.
• Carry out staff appraisals
• Carry out interviews
• Complete employee rotas as instructed.
• Complete employee time sheets each shift. Deal with poor time keeping.
• Carry out disciplinary investigations.
• Carry out the end of day banking and the completion of the WRW.

BELOW IS A LIST OF THE TYPES OF RESPONSIBILITIES THAT ARE ASSOCIATED WITH YOUR ROLE, PLEASE NOTE THAT THIS LIST IS A GUIDE AND NOT A DEFINITIVE LIST.

• Carry out all duties as trained.
• Ensure that all polices and procedures set out in the Operations Manual are being followed at all times.
• Ensure that all polices and procedures set out in the Stocklink Site manual are being carried out correctly at all times.
• Ensure that all Licensing legislation is being enforced at all times as per the licensing compliance module.
• Ensure that all Food and Hygiene legislation is being enforced at all times as per the compliance module.
• Ensure that all Gambling legislation is being enforced at all times as per the gambling compliance module.
• Ensure that all Health and Safety legislation is being enforced at all times as per the companied H&S manual and compliance module.
• Ensure all paperwork that you are responsible for is correctly completed.
• Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
• Ensure that all incidents/accidents are dealt with as set out in the incident reporting procedure.
• Ensure that the site is opened and closed correctly.
• Ensure that all monies are correctly handled and stored at all times.
• Ensure all back office areas are secure at all times.
• Ensure that the floor rota is correctly implemented and followed.
• Ensure that all employees are wearing the correct uniform at the start of their shift.
• Ensure that the Bar and Kitchen cleaning rotas are being completed to a high standard.
• Ensure that all Bar and Kitchen checks are being carried out and recorded correctly.
• Ensure that the machine cleaning is being carried to a high standard.
• Ensure that the ‘shift running’ checklist is being followed and ticked off throughout the shift.
• You must be clean and tidy at all times in your appearance.
• Develop a good working relationship between your colleagues and management.
• Ensure that the Under 21 policy is being carried out.
• Ensure that all excluded customers are not granted entry.
  Job Types: Part-time, Permanent
  Pay: From £12.70 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Ability to commute/relocate:

• ROMFORD: reliably commute or plan to relocate before starting work (required)

Work Location: In person
Application deadline: 31/07/2025
Reference ID: DFSN