JOB SUMMARY

This posting was originally announced 07/22/2025 - 07/28/2025 and is being re-announced for additional applications.
To provide administrative support for District 2500 in the areas of DWI report processing (eCharging) and prosecution, records management, fatal & serious crash file management, payroll & contracted services backup and support to district investigators. This position independently provides duplication and library services so accurate and reliable recordings are created for prosecutors, courts and other agencies and with support to all district personnel.
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

MINIMUM QUALIFICATIONS

• Skill in customer service sufficient to provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence.
• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify and protect files.
• Knowledge of the structure and purpose of policies and procedures sufficient to develop and use them in a public sector environment.
• Skill in customer service to respond effectively to clients, coworkers, and customers who have questions about agency operations and procedures (in person, in writing, on the phone, and through presentations and other electronic correspondence).
• Skill in customer service to respectfully engage with clients, coworkers, and customers, when handling difficult or complex problems and resolving escalated complaints or disputes.

PREFERRED QUALIFICATIONS

• Knowledge of BCA eCharging, Self-Service, CAD, data privacy rules, policies and procedures.
• Experience with database management and multi-line telephone systems.
• Ability to work cooperatively with individuals from diverse backgrounds and underserved communities.

PHYSICAL REQUIREMENTS

Very Light: Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.

ADDITIONAL REQUIREMENTS

It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, which includes the following components:

• Criminal History
• Reference Check
• Fingerprints (MNJIS)
• Credit Check

The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.

APPLICANTS WITH DISABILITIES

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email careers@state.mn.us and let us know the support you need.
For accommodations or questions about accessibility specifically relating to this job announcement, please email the Affirmative Action Division at marna.johnson@state.mn.us or call 651-259-1875

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.