JOB SUMMARY

This campaign has roles available in several locations. Whilst you are able to select up to 3 location preferences, this is not mandatory and you should not choose any locations you are not prepared to travel or re-locate to at your own expense. Candidates who are made an offer for any of locations they have expressed a preference for and decline or are unable to take up post within a reasonable timeframe will be withdrawn from the campaign.
Please note that these vacancies are not currently eligible for new applications for Visa Sponsorship on the Skilled Worker route, for any candidates who do not currently have permission to be in the UK as a Skilled Worker where they were sponsored before 4 April 2024, even if relying on tradeable points (including the new entrant tradeable points option) as they do not satisfy the minimum salary hourly rate requirement. This information is offered as guidance only, and we recommend that applicants seek specialist advice on their eligibility for Visa Sponsorship (if applicable) when considering whether to apply for any role.

DECISION MAKING

Your role as a Decision Maker will be to determine benefit entitlement and eligibility, taking into account a wide range of customer circumstances.
You will use your judgement to make effective decisions on complex cases, including areas such as medical assessments and UK residency tests. You will gather evidence, examine the facts and consider the relevant legislation in each case. Decision Makers have the ability and resilience to handle sensitive and challenging situations with a diverse range of customers, always considering the person behind the decision.
These roles support the delivery of Universal Credit as well as some other areas of our business. You will be part of a team where you can be yourself, feel supported, empowered, valued and respected.
There is the opportunity to develop your skills and talents with access to a range of technical and professional learning to allow you to build a rewarding career.
If you are passionate about customer service and supporting vulnerable customers and are looking for a career that challenges you, with plenty scope for development then this is the role for you.
Find out about the role of our Decision Makers, how they help individuals and their families and what makes their work rewarding’. A Day in the Life of a Decision Makerhttps://www.gov.uk/government/organisations/department-for-work-pensions/about

JOB DESCRIPTION

The Decision Maker Role is a key role for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives.. You will be using and developing influencing and communication skills across a diverse group of customers and co-ordinate complex information I order to make accurate decisions on benefit claims.
You will be gathering and examining facts, relating to labour market, benefit entitlements, Work Capability Assessments (WCAs), Habitual Residency Tests (HRTs) reconsiderations and appeals and critically analysing and interpret information. The data you gather will support you to make decisions on complex cases in line with legislation updating customer accounts.
In such a key role you will need strong communication skills both verbally and digitally in order to discuss and explain decisions to claimants with a range of diverse needs. You will also need to show resilience when faced with sensitive and challenging situations and ensure internal networks are aware of any issues.
You will have the autonomy to prioritise your caseload in order to complete effectively building a strong knowledge of DWP legislation, labour market policy and Decision Making and Appeals (DMA) processes to support your Decision Making.

PERSON SPECIFICATION

We are looking for someone who is able to listen and empathise with the ability to understand complex information and use sound judgement and objective thinking. You will need to be able to effectively communicate, both verbally and in writing to a wide range of diverse customers and be able to explain decisions clearly, in a logical way.
You will need to be able to work independently when required, collaborating with colleagues to share information, solve issues and develop new thinking.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Operational Delivery