DX Returns Manager at Philips

Best, North Brabant, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Returns Management, Supply Chain Management, Logistics, Process Improvement, Stakeholder Management, Data Analytics, AI Application, Lean Methodology, Daily Management, KPI Reporting, Financial Acumen, Project Management, Customer Service, Operational Excellence, Digital Transformation, SLA Management

Industry

Hospitals and Health Care

Description

Job Title DX Returns Manager Job Description Job title: The DX Returns Manager is responsible for the end-to-end management of Parts Returns for the Philips Direct Export (DX) business. The role safeguards Philips' returns inventory (financial exposure > EUR 20M), drives operational performance with Channel Partners and Markets, and ensures timely returns execution in line with agreed Service Level Agreements (SLAs). As the DX Return Manager for Direct Export Returns and Logistics, the role drives process standardization, operational excellence, performance management and continuous improvement across the global Direct Export organization. The role is expected to actively leverage digital capabilities and Artificial Intelligence (AI) to improve operational efficiency, automate repetitive activities, generate actionable insights, and support data-driven decision-making. Your role: Returns Operations Own the end-to-end Parts Returns process for Direct Export. Proactively manage returns inventory and reduce financial exposure. Drive overdue returns reduction through Daily Management (DM) with Partners and Markets. Ensure achievement of agreed SLA and KPI targets. Lead operational returns escalations through to resolution. Process & Operational Excellence Act as SME for Direct Export Returns and Logistics processes. Monitor, support and guide PCC (Philips Capability Center) LATAM, Europe, META team members Maintain and continuously improve processes, work instructions and governance. Identify structural process improvements and lead corrective actions. Support Business Process Excellence (BPE) initiatives across DX Logistics. Drive the adoption of AI and digital solutions to simplify processes, enhance reporting, improve forecasting, and increase operational efficiency. Act as backup for the DX Logistics officer. Performance & Analytics Monitor and report Returns performance and inventory health. Deliver weekly and monthly KPI reporting and business insights. Support country-specific reporting and operational analysis. Lead continuous improvement initiatives using Lean, Daily Management and PRIDE methodologies. Monitor operational performance of PCC and logistics partners. Stakeholder Management Collaborate with Channel Partners, Markets, Customer Services, Logistics, Supply Chain and PCC. Influence stakeholders across multiple regions to improve operational performance and customer experience. Decision Making Operate independently within the assigned scope. Prioritize activities based on business impact and financial exposure. Lead operational escalations and corrective actions. Initiate and drive continuous improvement initiatives. Represent Direct Export Returns in cross-functional projects and governance forums. You're the right fit if: Education & Experience Bachelor's degree or equivalent through experience. 3-5 years of experience in Customer Services, Supply Chain or Logistics. Strong knowledge of Direct Export operations and Returns processes. Experience with indirect business models and international partner environments. Proven experience in process improvement, analytics and stakeholder management. Strong financial and business acumen. Affinity with digital transformation and practical application of AI solutions in business operations is highly desirable. Competencies Customer focused with strong business acumen. Excellent analytical and problem-solving skills. Digital mindset with the ability to leverage AI and automation to improve business performance. Strong communication and stakeholder management capabilities. Proven experience leading process improvement initiatives. Results-driven with a continuous improvement mindset. Ability to influence within a complex global matrix organization. Strong organizational and project management skills. Experience with Supply Chain, Logistics and Customer Service operations. Knowledge of Lean, Daily Management and operational excellence methodologies. Languages Fluent in English (written and spoken). How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. • Learn more about our business. • Discover our rich and exciting history. • Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here. #LI-EU #EOS At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Responsibilities

Manage the end-to-end parts returns process for Direct Export to reduce financial exposure and ensure SLA compliance. Drive operational excellence and process standardization by leveraging AI and digital capabilities across global markets.