Dynamic Server Support at Worldwide TechServices

Raleigh, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

18.0

Posted On

24 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Customer Support, Technical Issues, Client Interaction, Service Level Agreement, Asset Control, Inventory Management, Reporting, Safety Policies, Driving, Lifting, Repair Tool Kit

Industry

IT Services and IT Consulting

Description

Company Description Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers. Job Description Dynamic Server Support is a senior position that performs tasks related to the repair of a variety of client products. Performs basic, moderately complex, and complex troubleshooting activities for desktops, laptops, Desk Side Support, ESF, and Servers. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver’s License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs. Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines. Job Type: Dynamic Technician Salary: $18.00/hr With: additional incentive for each call closed

Responsibilities

This senior position involves performing troubleshooting and repair tasks for various client products, including desktops, laptops, and servers, while interacting directly with clients to address technical issues accurately and promptly. Responsibilities include providing customer support, meeting service level agreements, completing administrative tasks, and ensuring accurate, timely reporting of all activities.