POSITION OVERVIEW

The Dynamics 365 CE Support Functional Consultant is responsible for providing advanced functional support and expertise on Microsoft Dynamics 365 Customer Engagement (CE) applications. This role involves troubleshooting and resolving issues, configuring and customizing the platform, and ensuring that clients maximise the value of their Dynamics 365 CE investments.

QUALIFICATIONS AND SKILLS

• The right to work in either Australia or New Zealand.
• Experience: Minimum of 3 years of experience in supporting and configuring Dynamics 365 CE applications. Experience of end-to-end delivery including all aspects of the project lifecycle.
• Technical Skills: Proficient in Dynamics 365 CE configuration, customization, and administration, including PowerApps and Power Automate. Knowledge of Power BI is a plus.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to diagnose and resolve functional issues efficiently.
• Communication: Excellent verbal and written communication skills, with the ability to convey technical information to a non-technical audience.
• Customer Focus: Strong client-facing skills, with a focus on delivering exceptional support and service.
• Relevant Microsoft certifications.

ROLE INTRODUCTION

HSO is a leading Microsoft Partner with an established pedigree in Dynamics. Although we are relatively new to the ANZ region, we have quickly made our mark as a safe pair of hands for customers’ D365 implementations.
Our rapid growth over the last 2 years means we are now looking for a Dynamics 365 CE Support Functional Consultant to join our growing team.
This role can be based in Australia or New Zealand (Sydney / Melbourne / Brisbane / Auckland / Christchurch).

KEY RESPONSIBILITIES

• Functional Support: Provide functional support for Dynamics 365 CE applications, addressing issues related to configuration, customization, workflows, and integrations.Issue Resolution: Troubleshoot and resolve functional problems, logging and managing support tickets through to resolution.
• Client Communication: Maintain clear and effective communication with clients, understanding their needs and providing timely updates on issue resolution.
• Configuration and Customization: Configure and customize Dynamics 365 CE as per business requirements, including entity creation, form customization, and workflow automation.
• Training and Documentation: Provide training to users on Dynamics 365 CE functionalities and create comprehensive documentation for processes and configurations.
• Continuous Improvement: Identify opportunities for system and process improvements and collaborate with development teams to implement changes.
• Compliance and Best Practices: Ensure all configurations and customizations comply with Microsoft best practices and organizational guidelines.