Avanciers is seeking a highly skilled D365 CRM Developer - Customer service module to join our team for an exciting long-term contract with one of our esteemed Fortune 500 clients, based in Vancouver, BC. This is a REMOTE role.

KEY RESPONSIBILITIES:

• Design, develop, and customize Microsoft Dynamics 365 Customer Service solutions to align with business needs.
• Configure and extend the Customer Service module, including:
• Case Management
• Service Level Agreements (SLAs)
• Entitlements
• Queues
• Knowledge Management
• Develop and maintain:
• Custom plugins and workflows
• Power Automate flows
• Integrations with external systems
• Collaborate with:
• Business analysts to understand requirements
• Project managers and end-users to translate functional needs into technical solutions
• Troubleshoot and resolve technical issues within the D365 Customer Service environment.
• Support data migration and integration efforts, ensuring data integrity across systems.
• Create and maintain technical documentation, including:
• Solution designs
• Configuration details
• Deployment guides
• Stay updated on the latest Dynamics 365 features, product updates, and industry best practices.