COMPETENCIES

• Microsoft Dynamics 365 Unified Operations – Technical
• Microsoft Dynamics 365 Supply Chain Management
• Microsoft Dynamics 365 Finance
• Microsoft Dynamics AX 2012 – Technical
• Microsoft Dynamics AX 2012 – Administration

EXPERIENCE

• 6–8 years
  Job Types: Full-time, Fixed term contract
  Work Location: Hybrid remote in Toronto, O

Support & Troubleshooting

• Provide day-to-day support to users by resolving technical issues related to Dynamics 365 F&O.
• Troubleshoot and escalate issues as necessary to ensure prompt and effective resolution.
• Handle incident and service requests in line with service level agreements (SLAs).

System Configuration & Maintenance

• Assist in configuring and maintaining modules within Dynamics 365 Finance & Operations and Project Operations (including Finance, Supply Chain, and Human Resources).
• Perform regular system checks, updates, and optimizations to ensure peak system performance.

System Enhancements & Process Improvement

• Assist in designing, testing, and implementing new features, functionalities, or integrations within Dynamics 365 F&O.
• Collaborate with developers and technical teams to support system customizations and integrations.

Version Upgrades & Patches

• Support system upgrades, patches, and new releases of Dynamics 365 F&O.
• Ensure minimal business disruption and smooth transitions during upgrade processes.

Compliance & Security

• Ensure implementation of security protocols and adherence to compliance standards and financial regulations within the system.