We are seeking an experienced Microsoft Dynamics 365 & Power Platform Consultant with a strong background in Customer Service, Sales, and Customer Insights modules, as well as hands-on experience in Power Automate, Power Pages, and Power Apps. The ideal candidate will have participated in multiple full project cycles and possess a minimum of 5-6 years of support experience for both D365 and Power Platform applications.

Key Responsibilities

Microsoft Dynamics 365

• Configure and customize D365 applications, including Customer Service, Sales, and Customer Insights modules.
• Collaborate with stakeholders to gather requirements, document workflows, and design functional solutions.
• Lead or contribute to at least 2 full project cycles, covering analysis, configuration, testing (UAT), deployment, and training.
• Deliver training workshops and create user documentation and functional design artifacts.

Power Platform

• Design, configure, and customize components across the Power Platform: Power Automate (Cloud Flows), Power Apps, and Power Pages.
• Participate in at least 2 full project cycles, driving solution design, implementation, testing, and user adoption.
• Integrate Power Platform solutions with D365 and other enterprise systems, and apply best practices for governance and lifecycle management.

Support & Maintenance

• Provide ongoing support for both D365 and Power Platform applications (minimum 3 years experience each).
• Triage, diagnose, and resolve user-reported issues, working collaboratively with technical teams and users.
• Monitor system performance, manage incident resolution, and maintain support documentation.

Cross-Functional & Governance

• Assist in workshops extracting business requirements and translating them into technical design (functional specs, business process flows, dashboards).
• Advise on best practices, security configurations, and environment governance.
• Work in Agile or hybrid delivery environments; support release planning, change management, and project governance.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Systems, Business, or related discipline (preferred).
• Microsoft Dynamics 365: Minimum 3+ years of hands-on experience configuring and customizing Customer Service, Sales, and Customer Insights modules.
• Power Platform: Minimum 3 years of experience configuring Power Automate, Power Apps, and Power Pages solutions.
• Demonstrated involvement in at least 2 full project cycles for both D365 and Power Platform implementations.
• Robust support experience—3+ years supporting both D365 applications and Power Platform solutions.
• Strong skills in requirements gathering, functional design, UAT, training, and documentation.
• Excellent communication and stakeholder engagement capabilities.
• Familiarity with environment governance, ALM, CI/CD processes, and Dataverse architecture (beneficial)

Please refer the Job description for details