POSITION SUMMARY:

This position will act as a business partner between IT and other key business functions, such as: Finance, Accounting, Supply Management, Sales & Marketing and Human Resources. The successful candidate will work as a member of the IT team responsible for application solution & design, and code deployment and promotion in different environments.

EDUCATION/EXPERIENCE:

• Relevant certification for Microsoft Dynamics 365 Finance & Operations
• Bachelor’s or master’s in information systems, Information Technology, Computer Science or Engineering, or equivalent.
• Minimum of 3 to 5 years of business system support and resource management. MS Dynamics AX/D365 F&O experience is required.
• Nice to have experience with X++ coding.
• 5+ years of experience working with SSAS, SSRS, SSIS, Data warehousing, data modeling, Power BI.
• Expertise knowledge of Microsoft SQL server, Office tools like Excel.
• Ability to communicate effectively verbally and in writing at all organizational levels.
• Strong analytical skills and attention to detail required, including project management, process flow, requirements/gap analysis, and technical documentation.
• Strong communication skills and ability to work with cross functional teams.

SOFT SKILLS

• Problem solving - the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
• Interpersonal Skills - the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication - the individual speaks clearly and persuasively in positive or negative situations, group presentations and meetings.
• Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events.
• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
• Safety and security - the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

OTHER JOB REQUIREMENTS

• Must have a strong command of the English language.
• Must have reliable transportation; occasional travel may be required.

• Manage 3rd party vendors, opening cases including Microsoft support, SPS/Data Masons, Dynaway and D365/Power BI.
• Must have experience with Power platform (Power BI, Power automates, Power apps, Flow, AI builder).
• Responsible for mapping business processes to specific functions within the MS Dynamics 365/Dataverse applications, administration, configuration and/or development of a specific system.
• Knowledge of the following D365 modules:
• Finance
• Inventory
• Supply Chain
• Sales & Marketing
• Human Resource
• Maintenance work orders (Dynaway)
• EDI integration (SPS/Data Mason)
• Production control
• Warehouse management
• LCS management of resources for the 4 environments.
• Develop consensus with key users on configuration, impact, business process designs.
• Prepare detailed flow charts and diagrams outlining systems capabilities and processes.
• Review current procedures, uncover any issues and make recommendations for improvement to the company business processes.
• Provide training and guidance to team members and end users.
• Follows up on L1, L2 and L3 internal and external tickets/cases.
• Documenting SOP (Standard Operating Procedures) for application system changes, and troubleshooting.